What if I have to cancel an appointment? »
We request the courtesy of at least 24 hours notice for cancellations, as this is time we could effectively use to treat other patients. Cancellations with less than 24 hours notice may result in charges consistent with the time allotted for the visit.
What is Contra Costa Oncology's privacy policy? »
We take our patients' privacy very seriously, and are in full compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule that was finalized on August 14, 2002. For details please see the full HIPAA Privacy Rule, as well as Contra Costa Oncology's privacy policy.
Can family members attend my appointments? »
At your discretion, all adult family members planning to participate in your care and to help you make decisions are welcome to attend your appointments.
Can family members receive information about my care? »
In accordance with the HIPAA Privacy Rule and our office policy, we require you to sign a Confidential Communication Preference form and list those persons authorized to receive information regarding your care. Individuals not listed will not be permitted to receive or ask for such information without your written consent.
What items will I need for my appointment? »
  • History and physical form (completed)
  • Financial agreement (signed)
  • Insurance cards; Medicare, Medical, Blue Cross, PPO, HMO, etc.
  • All medical records available
  • A detailed list of medications or ALL medicine bottles you use
  • A copy of any advanced directives for health care (living will or durable power of attorney)
  • A signed Confidential Communication Preference form
  • A signed Notice of Privacy Practices Acknowledgement
What information will I need to provide to your office when I check in? »
Once your first appointment has been scheduled, a welcome packet will be mailed to you detailing the necessary documentation to bring to your appointment. As you check in for subsequent appointments, please make our receptionist aware of any recent laboratory or radiological studies you have completed. This will help to ensure that your medical chart is kept as accurate and updated as possible. Additionally, please let us know of any changes to your address, phone number, workplace, or insurance coverage.
Where can I find directions to your office? »
For directions to all of our offices,please click here.
How long will my appointment last? »
Upon your first visit, you can expect to be in our office for approximately 45 minutes to one hour. Follow-up appointments will be significantly shorter.
What are the office hours? »
Our office is open Monday through Friday from 9:00 a.m. - 12: 30 p.m. and from 2:00 p.m. - 5:00 p.m., with phone calls answered during these hours.
What if I need medical attention prior to my scheduled visit? »
If you have a medical concern or problem that cannot wait until your next visit, please call our office at (925) 939-9610. If you require attention, we will work you into our schedule that day.
What if I experience a problem after hours, or on a weekend or holiday? »
An answering service will answer your call after hours and on weekends and holidays. The answering service personnel will page the on-call physician, who will contact you as soon as possible. Rest assured that one of our physicians is on call at all times.
What if I have a life-threatening emergency? »
Please dial 911 for any life-threatening problem or condition.
What is Contra Costa Oncology's financial policy? »
Due to the many insurance plans available and their continual policy changes, we request that you become familiar with your personal coverage plan and with the benefits, services, and financial responsibilities of your health care.
How do I acquire an authorization? »
All non-emergency authorizations and referrals will be mailed to you so that you may personally make these appointments to best accommodate your schedule.
What foreign languages are spoken in the office? »
The following foreign languages are spoken in our office: Arabic, Dari, Hindi, Italian, Russian, Sign Language, Spanish, Ukrainian, Vietnamese, Visayan.

At Contra Costa Oncology we understand your fears and anxiety, and want you to know that you’re not alone. We are a partner with you in this shared journey.





 

At Contra Costa Oncology, we believe that an essential part of a great patient experience is convenience.


We offer a variety of helpful resources for you and your family and invite you to view patients' individual journeys, explore a comprehensive list of frequently asked questions, and gain access to necessary patient forms.


In addition, our Walnut Creek location is equipped with wireless Internet capability for those wishing to bring laptop computers for online access while in the waiting area.


We thank you for placing your trust in us as your medical oncology specialists, and if you have any additional questions or concerns that arise, our experienced staff is here to assist you in any way possible.


If you need any help with creating a "See Your Chart" account, or if you need assistance with an existing account, please call our office 925.939.9610.

The people you’ll meet in the following videos want to share their stories with you - from the shock of getting their diagnosis, through treatment and ultimately survival - they know why choosing the right doctors, nurses and care team is a decision they couldn’t live without.





Contra Costa Oncology Patient Forms and Policies

To assist in making your first appointment go as smoothly as possible, please review our office policies, including what we request you to bring on your first appointment, our appointment scheduling process, and our cancellation policy.


Please click here to download our new patient registration packet and records release authorization, and click here to review complete privacy policies. To save you time on the day of your visit, we suggest filling out and bringing the completed forms with you to your first appointment. If you do not have access to a printer, please call our office and we will be happy to place copies in the mail for you.


The physicians and staff at Contra Costa Oncology would also like you to know that we treat the confidential information our patients provide with the utmost care, and we pledge to our patients that we are dedicated to complying with the Health Insurance Portability and Accountability Act.